25 Aug As online schools start, Zoom users hit by a partial outage
With millions of students depending on Zoom for online learning, the company was hit by a partial outage Monday morning. Zoom Video Conferencing said it was fixing a bug that prevented some U.S. and U.K. users from logging into their video conferences.
As of 11 E.T. Zoom said on Twitter that it had found the problem and that it was deploying a fix after the disruptions started to crop up two hours prior. As of this morning, DownDector.com showed there were 15,000 incidents of users reporting issues with Zoom.
“We have resolved an issue that caused some users to be unable to start and join Zoom Meetings and Webinars or manage aspects of their account on the Zoom website,” a Zoom spokesperson said in an email to FierceTelecom Monday afternoon. “We sincerely apologize for any inconvenience.”
Zoom competes against Cisco’s Webex, Google’s Meet platform and Microsoft Teams for both paid and free video conferencing services for consumers and enterprises.
Zoom saw a massive surge for its video conferencing platform during the coronavirus pandemic. With millions of employees working from home, along with students that were also home bound, Zoom saw massive growth. In April, Zoom said it had more than 300 million daily meeting participants after having 10 million in December.
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Zoom initially struggled with not having enough encryption and other security measures in place during the coronavirus pandemic, which led to “Zoombombing” by disruptive, uninvited guests on video conferences. Zoom recently completed a 90-day security plan with the release of over 100 features.
RELATED: Zoom opens doors on new data center in Singapore
Earlier this month, Zoom announced it had expanded its horizons with a new data center in Singapore, which is its first in Southeast Asia. The Singapore data center brings Zoom’s total to 18 sites across the globe. In July, Zoom expanded its presence in India by opening a data center in Bangalore.
San Jose, Calif.—based Zoom has seen a 65-fold increase in users of its free service in Singapore while also tripling the number of its paid customers since January.
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