Free Circuit Monitoring
FiberGuide offers a free circuit monitoring service on all circuits that are sourced through us. Circuit monitoring enables the end to end circuit user to view their circuit performance metrics or to be notified when their circuit is down. Circuit monitoring is achieved by using Ping and Traceroute.
Ping determines whether an IP address is accessible and whether the circuit is down. If the circuit is down an email notification is sent to the customer.
Traceroute traces IP packets from the customer’s computer to the ISP through all the nodes the packets pass through. In addition to monitoring the routing of your IP traffic through different nodes, traceroute can also measure the time delay (or latency) between nodes and the overall circuit latency and jitter. Using Traceroute, we can also determine any packet losses.
Circuit Monitoring Peering:
In circuit monitoring peering, we monitor our customers’ circuits from two geographically dispersed locations – the US East Coast and West Coast. Such monitoring diversity ensures that two different monitoring paths are used. Performance metrics of the diverse routes are made available to the customer and can be used for triangulation.
Circuit Monitoring Dashboard
The circuit monitoring metrics are available via a web portal for easy access by our customers. While the customer will receive email when the circuit is down, checking performance metrics on the portal may help them identify potential problems before a catastrophic event happens.
To find more about our complementary circuit monitoring service, please contact FiberGuide.